What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email firstname.lastname@example.org and we can look up this information for you.
Why Is There A Pending Charge On My Account?
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.
Do you offer price adjustments?
In order to provide a wide selection of products & brands, we work with a variety of third party vendors. We work hard with these partners to offer competitive pricing on our products. However, the prices on our website change often and we are not able to offer price adjustments once an order has been shipped.
What currency will my credit card be charged?
Note that all charges will be processed in US Dollars and may differ from the amount displayed in your local currency due to the exchange rate. This includes items purchased from boutiques and designers based outside of the United States. Please Contact your bank to learn more about currency exchange rates and fees.
Will my order arrive in one go?
It depends on your order. Because we send your products as soon as they’re ready, you might receive items separately. If you don’t see all your products in the first package to arrive, expect another package to come with your remaining product(s). You can email us to get all the information of your tracking numbers.
What does it mean if I’ve received an email that my order has shipped but the tracking information is still blank?
A few things:
a. Although we begin processing your order as soon as it is placed, it can take a couple of days for the shipment to be processed by the boutique/designer and appear in the tracking system, so make sure to check back during the next business day. If you’re still missing info, please email email@example.com and we’ll be happy to help.
b. We use USPS as our shipping services within the US and Canada so you will also be able to track your packages directly on these sites.
c. In rare instances, it is possible for a package to be delayed as it goes through customs. We aren’t able to access any additional information during the processing period due to security regulations so if that happens, hang tight. Please feel free to email firstname.lastname@example.org if you run into this bummer of an issue. We also recommend signing up for updates directly…
Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- Make sure you’re using the latest version of your web browser. Maybe because your browser has some kind of plug-ins installed. Please clear the cookies, restart the browser and then try again.
What kinds of payments are accepted?
Please review our Billing Term And Condition for more information.
Do you restock items that are sold out?
Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at email@example.com.
I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can replace a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).